Who we help
We work with growing businesses in Northwest Arkansas: manufacturers and plants, contractors and trades, clinics, professional firms, distributors, and companies backed by private equity. They run from a one-person shop to several hundred employees. What they have in common: they need someone to own their technology, not another help desk. The person on the other end is usually the owner, the CFO or controller, the COO, or the operations manager. Often the introduction comes from someone who already advises them: their insurance broker, their CPA, an outsourced CFO, or their attorney.
Nobody calls about a tool. They call about a situation. Here are the ones this work is built for.
“We pay more every year and can’t say what we get”
The IT bill keeps growing. The IT company sends reports nobody reads. You want a straight answer about what you’re paying for, what to cut, and what’s actually at risk.
Read first: How much should a company spend on IT?
Start with: a Technology Assessment. One page, in plain English, with a list of what to stop, keep, fix, or replace.
“Our IT company was bought, and things changed”
A lot of local IT companies have been bought by larger firms in the last few years. Sometimes service gets better. Sometimes the price goes up, the people you knew leave, and the contract renews before anyone reads it.
Read first: How to tell if your IT company is doing a good job
Start with: a Team and Provider Reset. We read the contract, check the service against what you’re paying for, and write down what you need. Then we help you hold them to it, or help you choose someone new.
“Our IT person is drowning”
You have one or two good people in IT. They work nights and still fall behind. Nobody above them knows enough about technology to set priorities or back them up.
Start with: Fractional Technology Leadership, our monthly role. Your IT team gets a leader who sets priorities, takes the pressure off, and speaks up for them with leadership.
“Nobody really owns the tech in our plants”
Some call it OT (operational technology). Most just call it the tech in the plants. The computers and equipment on the floor were set up years ago, and the people who know them are retiring. The equipment vendor connects in when something breaks, and nobody’s sure who else can. The office IT company doesn’t touch the plant, and the insurance application asks about all of it.
Start with: a Technology Assessment that includes the plants. We walk the floor with the people who keep it running, find out who can reach what, and write down in plain English what has to change and in what order.
“The insurance renewal asks questions we can’t answer”
The cyber insurance application wants to know about multi-factor sign-in, backups, and monitoring. Somebody filled in “yes” last year. Nobody’s sure that was true.
Read first: Is your cyber insurance application true?
Start with: Cyber Insurance Readiness. We check every answer against what’s really in place and give your broker a clean file.
“A customer sent us a security questionnaire”
A large customer, often a national retailer or a manufacturer you supply, wants answers about how you protect their data. You need the answers to be true, and you need them by Friday.
Read first: How to answer a customer security questionnaire honestly
Start with: a first call. We’ll tell you what the questionnaire is really asking, what you can honestly answer today, and what needs fixing first. If you need someone to own those answers every year, that’s the monthly role.
“We’re buying a company, or someone is buying us”
Private equity owners, lenders, and buyers want to know what they’re getting. Technology is usually a slide in the deal deck, and the surprises show up after close. Our founder led security inside a company backed by private equity, so we know what owners, lenders, and boards ask for.
Read first: Technology due diligence when you buy or sell a business
Start with: a Technology Assessment, scoped for the deal. Before close, it tells you what you’re inheriting. After close, it becomes the 90-day plan.
“We had a scare”
An email account got taken over. A payment almost went to the wrong bank. Nothing terrible happened, this time. You want to know who decides what if it happens for real.
Read first: After a near-miss on a fake vendor payment
Start with: Incident Readiness. A two-page plan, a call list, and two practice runs with your team.
“Everyone’s using AI and nobody set any rules”
Your staff are pasting work into AI tools. Some of it shouldn’t leave the building. You’d also like to know where AI could actually save hours.
Read first: An AI policy your staff will actually follow
Start with: the AI and Automation Review.
Not on the list?
The guides cover each of these in more depth, with what you can check yourself before you call anyone.
If you’re a broker, CPA, or attorney with a client in mind, start with For brokers, CPAs, and attorneys.
Otherwise, tell us what’s going on. If we’re not the right fit, we’ll say so and point you to someone who is. Book a call.